Sunday, March 7African Business News
Shadow

Tag: Alex Alozie

‘We are transforming business process to satisfy customers’

‘We are transforming business process to satisfy customers’

Finance
United Bank for Africa Plc has said that the recently embarked transformation of its processes is to ensure that customers’ expectations are not only met but surpassed while enjoying seamless and world-class banking services. The bank said it has embarked on several initiatives that include streamlining and automating its processes, upgrading technology, training and staff reward to ensure that customers enjoy the very best of services. Head of Operation, Alex Alozie, who explained this during a virtual session to mark the 2020 Customer Service Week, said the bank has intensified its efforts to put the customer first while reaffirming its leadership position. Alozie said that in line with this year’s theme, the ‘Dream Team’, the bank has recorded considerable milestones in its jou...