Monday, May 17African Business News
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Tag: CC/SLA

NCC targets faster resolution of consumer complaints

NCC targets faster resolution of consumer complaints

Business
The Nigerian Communications Commission (NCC), has begun the implementation of the revised framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operators. The Service Level Agreements (SLAs) document, which was reviewed last year by NCC, is meant to achieve greater effectiveness in the sector, and to strengthen the protection of telecoms consumers and other stakeholders. According to the NCC Director of Public Affairs, Dr. Ikechukwu Adinde, the implementation of the revised framework, tagged: ‘Complaints Categories and Service Level Agreements (CC/SLA),’ would commence immediately. The framework review, which was done in collaboration with operators and other stakeholders, is to ensure prompt resolution of consumers’ compla...