Thursday, February 25African Business News
Shadow

Tag: Customer Experience (CX)

Nigeria sees accelerated cloud uptake as companies push digital transformation

Nigeria sees accelerated cloud uptake as companies push digital transformation

Innovation
Olajide Osho-Thomas  Nigerian businesses are becoming increasingly innovative as they implement digital transformation strategies, finding new ways to improve business processes with the use of technology that will ultimately yield better efficiency and cost savings for the business. The country’s key technology stakeholders are in the financial services sector, which is resulting in a push for broader financial inclusion by government and sector regulators. Currently, about 40% of Nigeria’s adult population are financially excluded. The goal is to address this and instead drive financial inclusion up to 80% by the end of 2020. Traditional banks, which are facing growing competition from emerging fintechs, are having to embrace digital solutions to improve service levels and reach a bro...